If you have any questions or are having any problems with placing an order online, please feel free to give us a call on 0208 442 0872 and we’ll be happy to help.

Alternatively contact us with your question using the online form, or look at some of the FAQs listed below or in our Product FAQ section.

Delivery:

What are the delivery charges?

The delivery charge for small items is £5.95 and delivery is Next Day Delivery.

What are the delivery options for my order?

Delivery on priced items is within two working days. Lead times for larger orders and bespoke items will be estimated in your proposal and confirmed when the order is placed.

Pricing:

Do your prices include VAT?

All the prices shown on the site are inclusive of VAT at the current rate.

What are the payment options for my order?

We accept most major credit & debit cards. We also offer the ability to pay on account if we have pre-arranged this facility with you. If you are interested in opening a credit account, please contact us.

Placing an order:

How do I place an order?

If you know what you want to purchase and the items you require are individually priced in our ‘Products‘ section of this website, then you can place an order online using your credit or debit card, or with PayPal. If you’re not sure what you need, or the items you require are not priced individually on the site, then please call us to arrange a Property Survey so we can prepare a report on what you need, together with the options available and our recommendations.

How do I create an account?

You will be given the opportunity to create an account when you place your order.

Are my details secure?

To ensure buyers using our website can do so with utmost confidence, we use security measures that meet industry standards. All sensitive information submitted via the website is protected both on and offline.

We use SSL (Secure Sockets Layer) encryption when taking online payments. You can tell whether this is in place by looking out for the padlock symbol that appears in the status bar of your web browser.

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